24hr Emergency Support
24-7-365 SERVICE & MAINTENANCE - DEDICATED SUPPORT TEAMS
24 Hour HVAC Emergency Support, Nationwide.
Alpha Facilities Maintenance operate a dedicated 24 hour emergency support desk. We can provide you with and connect you to one of our dedicated support engineers at any time 7 days a week, 365 days a year, nationwide. We offer reactive maintenance and emergency support solutions for all of our clients on your premises year round, our emergency service can provide the reassurance of knowing that our engineers are available to attend breakdowns, repairs or technical issues at any time, day or night. Many of our valued clients see this as a critical service as it gives them the peace of mind and comfort knowing that a team of qualified service engineers and technicians are always available to them at any time, day or night.
In an emergency out of hours situation, our support manager, dedicated on-call service engineers and H&S officer will ensure that they take ownership of the situation and comprehensively manage it until all repairs are complete in a safe and efficient manner. Once the repair is complete and a report is generated, the client is contacted immediately. Alpha Facilities Maintenance have been providing essential service solutions to our clients for many years with great success.
We provide service and maintenance solutions to:
Hot and Cold Water Services
Ventilation
Plumbing and Sanitary
Air Conditioning
AHU Breakdown
Pumps
Gas Leaks
Boilers
Heat Exchangers
Building Automation Controls
LPHW heating services
Soils and Wastes services
Building Management Systems
Ductwork
Plant Rooms
A Comprehensive Support Response:
A Prompt Response - We treat all calls as a matter of urgency and realise that a fast response is vital for the continuation of services to support you business.
Dedicated Manager - As an emergency arises it is first assessed and then quickly passed to a dedicated support manager who will liaise and be your point of contact.
Dedicated Support Engineers - The support manager will assess the situation and ensure that the H&S officer along with the dedicated support engineers are aware of the nature of the emergency, are on route and give the client a timeline.
Office Support - Our support desk will work with our engineers to ensure parts are ready or on fast order to arrive on site as soon as physically possible. We carry a multitude of spare parts for all systems and manufacturers.
On Site - Our support team, manager, engineer and HS officer if required will remain on site until service is restored and a plan of action is completed that ensures the safe/certified operation of equipment is completed. A full report is drafted and communicated to the client.
Communication - At every stage we communicate to the client, the nature of the emergency, potential hazards, fixes, restorative measures, preventative maintenance, parts required, estimated downtime. Predicted time of restoration. On completion a full report is drafted and communicated to the client.
“Your equipment works around the clock, so we work around the clock to keep your equipment working. Our 24 hour emergency HVAC support teams are available day or night for emergency refrigeration, HVAC or other large equipment repairs.”
- Rory Douglas | Service & Maintenance Manager | Alpha FM